ESG Data

Human Resources Data

Employees

Item Details Fiscal 2015 Fiscal 2016 Fiscal 2017 Scope
Number of employees (persons) Total 196,582 201,784 213,096 Consolidated companies inside and outside Japan
Men 127,285 130,604 136,530
Women 69,297 71,180 76,566
Number of employees by employment format (persons) Full-time 89,112 90,737 93,534 Consolidated companies inside and outside Japan
Part-time 107,470 111,047 119,562
Number of employees by business (persons) Delivery Business 175,460 180,716 191,433
BIZ-Logistics Business 5,824 5,962 6,253 Consolidated companies inside and outside Japan
Home Convenience Business 5,246 5,067 4,937
e-Business 4,925 4,586 4,890
Financial Business 852 851 828 Consolidated companies inside and outside Japan
Autoworks Business 2,040 2,164 2,176
Other businesses 2,235 2,438 2,579
Number of managers (persons) Total 5,238 5,636 6,137 Consolidated companies inside and outside Japan
Men 5,401 5,399 5,800
Women 197 237 337
Number/Ratio of employees with disabilities Number (persons) 2,317 2,310 2,416 Consolidated companies in Japan and Swan Bakery
Ratio (%) 2.19 2.15 2.14

Employee Engagement

Item Details Fiscal 2015 Fiscal 2016 Fiscal 2017 Scope
Working style survey* Response rate (%) 28.9 35.2 77.6 Consolidated companies in Japan and Swan Bakery
Rate of respecting diversity (%) 41.7 46.2 61.2
Rate of fairness and equality (average score out of 5) - Men 3.83
Women 3.53
Men 4.04
Women 3.93
Rate of contribution (average score out of 5) - Men 3.91
Women 3.73
Men 4.09
Women 3.99
Total satisfaction in workplace comfort (average score out of 5) - Men 3.43
Women 3.55
Men 3.91
Women 3.98
Total satisfaction in workplace motivation (average score out of 5) - Men 3.55
Women 3.56
Men 3.84
Women 3.88
Fiscal 2015 and fiscal 2016 responses were for the diversity survey. Partial changes were made to questions in 2016. The current survey has been used since fiscal 2017.

Diverse Working Styles

Item Details Fiscal 2015 Fiscal 2016 Fiscal 2017 Scope
Number of employees who took childcare leave (persons) Total 610 715 766 Consolidated companies in Japan and Swan Bakery
Men 41 21 25
Women 569 694 741
Number of employees who chose short-time working for childcare (persons) Total 474 570 586 Consolidated companies in Japan and Swan Bakery
Men 9 14 16
Women 465 556 570
Number of employees who took nursing care leave (persons) Total 25 33 35 Consolidated companies in Japan and Swan Bakery
Men 9 15 17
Women 16 18 18
Number of employees who chose short-time working for nursing care (persons) Total 29 42 50 Consolidated companies in Japan and Swan Bakery
Men 13 27 32
Women 16 15 18

Occupational Health and Safety and Health Management

Item Details Fiscal 2015 Fiscal 2016 Fiscal 2017 Scope
Number of serious occupational injuries*1 (incidents) 0 0 1 Consolidated companies inside and outside Japan and Swan Bakery
Number/Ratio of employees receiving a stress check Number (persons) - - 102,697 Consolidated companies in Japan and Swan Bakery
Ratio (%) - - 88.3
Ratio of receiving specific health checkups*2 Employees only (%) 98.6 98.4 97.5 Business sites covered by the Yamato Group Health Insurance Society
Including dependents (%) 84.6 84.8 85.3
Ratio of completing specific health guidance*2 Employees only (%) 79.0 84.0 85.0 Business sites covered by the Yamato Group Health Insurance Society
Including dependents (%) 75.6 79.4 80.6
Ratio of employees receiving breast cancer screenings*3 Number of locations served by health checkup bus (locations) - 135 156 Business sites covered by the Yamato Group Health Insurance Society
Number (total for bus and hospitals) (persons) 5,856 6,748 10,510
Ratio (total for bus and hospitals) (%) 40.1 45.2 46.7
Health management certification system (companies with health declaration)*4 Number of companies with health declaration (companies) - - 20 Business sites covered by the Yamato Group Health Insurance Society
Number of companies with gold certification (companies) - - 2
Number of companies with silver certification (companies) - - 12*5
*1 
Incident involving a fatality
*2 
Employees age 35 or older and dependents age 40 or older are eligible
*3 
Total checkups on bus/at hospitals (employees age 30 or older are eligible)
*4 
Organized by the Health Declaration Companies Tokyo Promotion Council
*5 
Of these, two companies overlap with gold certification

Safety in Transportation

Item Details Fiscal 2015 Fiscal 2016 Fiscal 2017 Scope
Serious traffic accidents*1 (incidents) 7 4 4 Consolidated companies inside and outside Japan and Swan Bakery
Number of Safety Experts (persons) 337 349 365 Consolidated companies in Japan
Number of long-running no-accident commendation awardees (persons) Yamato Transport*2 9,040 8,034 9,159 -
Yamato Home Convenience*2 192 222 176
Yamato Global Express*3 108 130 172
Okinawa Yamato Transport*4 45 35 20
Yamato Multi Charter*5 41 24 38
Yamato Box Charter*6 104 136 128
*1 
Traffic accidents involving a fatality. Including no-fault accidents
*2 
Number of years or distance driven without an accident: 25 years or 2.7 million km (Diamond Award), 18 years or 1.9 million km (Gold Award), 8 years or 800,000 km (Silver Award), 5 years or 500,000 km (Bronze Award), 2 years or 200,000 km (Safety Driver Award)
*3 
Number of years without an accident: 25 years (Diamond Award), 18 years (Gold Award), 8 years (Silver Award), 5 years (Bronze Award), 2 years (Safety Driver Award)
*4 
Number of years without an accident: 2 years, 5, years, 8 years, 18 years, 25 years
*5 
Number of years without an accident: 5 years, 10 years, 15 years, 20 years, 25 years, 30 years, 35 years
*6 
Number of years without an accident: 2 years, 5 years

Social Contribution Activities Data

Social Contribution Activities

Item Details Fiscal 2015 Fiscal 2016 Fiscal 2017
Music TA-Q-BIN (1986 -) Number of times implemented in FY (times) 9 9 9
Number of participants in FY (persons) 15,008 11,588 9,667
Cumulative total number of times implemented (times) 302 311 320
Cumulative total number of participants (persons) 452,066 463,654 474,635
Children's Traffic Safety Workshop (1998 -)*1 Number of times implemented in FY (times) 1,983 1,754 1,440
Number of participants in FY (persons) 213,467 184,353 168,214
Cumulative total number of times implemented (times) 26,117 27,871 29,311
Cumulative total number of participants (persons) 2,802,852 2,987,205 3,155,419
Kuroneko Yamato Environmental Class (2005 -)*1 Number of times implemented in FY (times) 204 128 110
Number of participants in FY (persons) 15,820 9,236 8,636
Cumulative total number of times implemented (times) 2,993 3,121 3,231
Cumulative total number of participants (persons) 222,743 231,979 240,615
*1 
As of March 31 of each fiscal year
*2 
Recipients were Yamato Welfare Foundation and NPO Ashinaga

Project G

Item Fiscal 2015 Fiscal 2016 Fiscal 2017
Total number of projects implemented or considered* (projects) 1,770 1,928 2,087
Of these, number being implemented* (projects) 529 604 648
Number of agreements concluded with local governments* (projects) 319 364 394
As of March 31 of each fiscal year

Combined Passenger-Cargo Operations

Region Partner Date initiated
Kyoto Prefecture Keifuku Electric Railway Co., Ltd. May 2011
Iwate Prefecture Northern Iwate Transportation Inc. June 2015
Miyazaki Prefecture Miyazaki Kotsu Co., Ltd., Miyazaki Prefecture, Saito City, Nishimera Village, and Japan Post Co., Ltd. October 2015
June 2016
Hokkaido Meishi Bus Co., Ltd. July 2016
Shibetsu Kido Co., Ltd. July 2016
Tokachi Bus Co., Ltd. July 2016
Kumamoto Prefecture Sanko Bus Co., Ltd. October 2016
Hyogo Prefecture Zentan Bus Co., Ltd. June 2017
Hokkaido Engan Bus Co., Ltd. and Teshio Town September 2017
Nagano Prefecture Iizuna Town and Nagaden Bus Co., Ltd. October 2017
Wakayama Prefecture Arida Railway Co., Ltd. and Aridagawa Town October 2017
Tokushima Prefecture Shikoku Kotsu Co., Ltd. November 2017
Aichi Prefecture Toyoda City and Hoei Kotsu Co., Ltd. January 2018
Gifu Prefecture Nagaragawa Railway Co., Ltd. February 2018
Wakayama Prefecture WAKAYAMA ELECTRIC RAILWAY Co., Ltd. February 2018
Oita Prefecture Oita Transportation Co., Ltd., Oita Air Terminal Co., Ltd. April 2018
Fukui Prefecture FUKUI RAILWAY Co., Ltd. August 2018
Nagano Prefecture Aoki Village, Chikuma Bus Corporation October 2018
Gunma Prefecture Kan-etsu Transportation Co., Ltd. October 2018
(Note) 
Services provided by Yamato Transport (includes certain Group companies)

Environmental Data

Climate Change

Energy

(GJ)
  2017
Electricity From fossil fuels 5,421,041
From renewable energy 2,023
Gasoline Offices 3,114
Transportation, etc. 301,094
Kerosene 43,967
Diesel oil Offices 7,729
Transportation, etc. 7,787,640
Heavy oil A Offices 2,268
Transportation, etc. 469
LPG Offices 37,318
Transportation, etc. 186,642
City gas Offices 36,373
Transportation, etc. 342
Estimated energy usage 123,946
Total 13,953,964

CO2 Emissions (Scope 1 and Scope 2) and CO2 Emissions Intensity

(Top: 1,000 tCO2, bottom: tCO2/operating revenue of 100 million yen)
  2015 2016 2017
CO2 emissions 899 905 938
CO2emissions intensity 53.9 51.9 52.1

2017 CO2 Emissions Breakdown

(1,000 tCO2)
  2017
Scope 1 Energy-related 580
Non-energy related 77
Scope 2 280
  • Boundary: Consolidated companies in Japan and Swan Bakery (excluding benefits divisions)
  • Scope 3 total was 44,394 thousand tCO2. Category 7: Employee Commuting is calculated based on the number of employees and business days per year. Therefore, the calculation takes into account a high volume of activities. The calculation method follows the Basic Guidelines on Accounting for Greenhouse Gas Emissions throughout the Supply Chain, Japan's Ministry of the Environment and Ministry of Economy, Trade and Industry (Ver. 2.3). For further information, please see the Calculation Methods and Conversion Factors
(Note) 
Numbers are rounded; thus, the breakdown may not equal the total.

Resources

Resources Input

(t)
  2017
Vehicles and auto parts 7,925
Equipment and machinery 7,428
Paper 103,697
Containers and packaging 3,694
Other 0.1
Amount recovered 123
  • Boundary: Consolidated companies in Japan and Swan Bakery (excluding benefits divisions)
  • Vehicles include those purchased or leased.

Waste

(1,000 t)
  2016 2017
Amount recycled 25 25
Amount recovered 4 4
Amount incinerated 6 8
Final disposal amount 4 4
Total 39 41

Green Procurement Rate

(%)
  2016 2017
Green Procurement Rate 86.1 87.7
  • Boundary: Yamato Transport

Water

Water Usage

(1,000 m³)
  2017
Surface water 0
Underground water 0
Rainwater 0.01
Tap water 4,173
  • Boundary: Consolidated companies in Japan and Swan Bakery (excluding benefits divisions)

Management

Compliance with Environmental Laws and Regulations

  2017
Legal violations (incidents) 0
Fines and lawsuits (incidents) 0
Environmental accidents (incidents) 0
Leaks and pollution (incidents) 0
Total amount of fines (yen) 0
  • Boundary: Consolidated companies in Japan and Swan Bakery (excluding benefits divisions)

Environmental Accounting

(Millions of yen)
Category 2017
Investment amount Cost amount
Costs inside business area Global environmental conservation costs 12,418 41
Resource recycling costs 0 619
Up/Downstream costs (green procurement and recycling) 0 3,816
Management activity costs (greenery maintenance) 0 12
R&D costs 0 111
Total 12,418 4,599
  • Boundary: Yamato Transport
  • Reference: Environmental Accounting Guidelines 2005 published by Japan's Ministry of the Environment

Corporate Governance Data

Officer Composition and Number of Board Meetings (as of March 31 each fiscal year)

(Persons)
Item Details Fiscal 2015 Fiscal 2016 Fiscal 2017 Scope
Number of directors Total 6 5 8 Yamato Holdings
Inside 4 3 5
Outside 2 2 3
Men 6 5 7
Women 0 0 1
Number of Audit & Supervisory Board members Total 4 4 4
Inside 2 2 2
Outside 2 1 2
Men 3 3 3
Women 1 1 1
Number of executive officers Total 17 21 22
Men 17 20 21
Women 0 1 1
Number of board meetings (times) 18 17 18

See the following webpages for more details about other aspects of corporate governance.

Compliance and Risk Management Indicators

Item Fiscal 2015 Fiscal 2016 Fiscal 2017 Scope
Compliance and Risk Management Committee meetings (times) 4 4 4 Yamato Holdings
Number of whistleblower reports/consults (reports/consults) 157 101 102 Yamato Holdings

Certifications

General

Certification name Company name Year acquired
ISO9001 Yamato Packing Technology Institute Co., Ltd.: Headquarters 2008
JIS Q 9001:2008/
ISO 9001:2008
Yamato System Development Co., Ltd.
Tokyo SLC, Tokyo Branch, Regional Sales Division 2008
System Solutions Company 2003
Shin-Tokyo IDC 2006
JIS Q 9001:2015/
ISO 9001:2015
Yamato Logistics Co., Ltd.
e-Logistics Solution Business 1997
Chiba Logistics System Center 1997
Shin-Tokyo Logistics System Center 2005
Chubu Logistics System Center 2007
Inazawa Logistics System Center 2007
Osaka Logistics System Center 2007
Higashi Yodogawa Logistics System Center 2007
Osaka Minato Logistics System Center 2011
Haneda Logistics System Center 2014
Oi Logistics System Center 2005
Oi No. 2 Logistics System Center 2005
Haneda On-demand Center 2005
ISO14001 Yamato Packing Technology Institute Co., Ltd.: Headquarters 2008
ISO13485 Yamato Logistics Co., Ltd.  
Medical Logistics Company 2006
Kanagawa Medical Center 2006
Tokyo Medical Center 2006
Excellent Safe Driving Business Certification (G-Mark) Kobe Yamato Transport Co., Ltd.: obtained by Osaka Office 2012
Yamato Multi Charter Co., Ltd.: obtained by all offices 2016
Yamato Transport Co., Ltd.: obtained by 2,765 offices as of March 31, 2018
Okinawa Yamato Transport Co., Ltd.: obtained by 28 offices as of March 31, 2018
Yamato Global Express Co., Ltd.: obtained by 56 offices as of March 31, 2018
Yamato Home Convenience Co., Ltd.: obtained by 43 offices as of March 31, 2018
Yamato Box Charter Co., Ltd.: obtained by 44 offices as of March 31, 2018
FSSC 22000 (Food safety management system) Yamato Transport Co., Ltd.: Haneda Chronogate Terminals 2017
Yamato Global Logistics Japan Co., Ltd. 2017
Okinawa Yamato Transport Co., Ltd.: Global Express Division 2017
PAS 1018:2017 (Indirect, temperature-controlled refrigerated delivery services) Yamato Transport Co., Ltd. 2017
Okinawa Yamato Transport Co., Ltd. 2017
YAMATO (CHINA) TRANSPORT CO., LTD. 2017
YAMATO LOGISTICS (HK) LTD. 2017
YAMATO TRANSPORT (S) PTE. LTD. 2017
YAMATO TRANSPORT (M) SDN. BHD. 2017
Yamato 365 Express Co., Ltd. 2017
PAS 1018 is an international standard for indirect, temperature-controlled refrigerated delivery services that involve the transshipment of cargo. The standard defines requirements for transshipment work during transport, focused mainly on temperature controls such as the use of refrigeration units on vehicles. With growing worldwide demand for refrigerated delivery services, this standard was established in February 2017 with the involvement of businesses offering refrigerated delivery services in Japan, including Yamato Holdings, along with other organizations such as overseas industry groups.

Information Security

Certification name Company name Year acquired

JISQ 15001 (privacy mark)

Yamato Contact Service only acquired JISQ 15001
Yamato System Development Co., Ltd. 1999
Yamato Financial Co., Ltd. 2006
Yamato Web Solutions Co., Ltd. 2007
Yamato Logistics Co., Ltd. 2010
Yamato Management Service Co., Ltd. 2011
(Updated in 2017)
Yamato Credit & Finance Co., Ltd. 2016
(Updated in 2018)
Yamato Contact Service Co., Ltd.*  
Head Office 2007
Tokyo Call Center 2015
Saitama Call Center 2007
Miyakonojo Intelligent Contact Center 2010
Wakayama Call Center 2012
Tottori Intelligent Contact Center 2013
Tome Contact Center 2013
Kanto Mother Center 2014
Kansai Mother Center 2015
ISO27001 Yamato Transport Co., Ltd.  
Head quarters 2015
Haneda Chronogate 2017
Atsugi District Branch 2017
Yamato System Development Co., Ltd.  
Shin-Tokyo IDC 2004
Osaka IDC 2002
Contactless credit card data processing services for large-scale affiliate stores 2009
Credit card terminal installation application form acceptance center operation 2012
CAT joint usage system 2013
Sorting and sending of account transfer request documents 2012
Member contact service 2014
Joint usage-type online statement notification service 2014
Proxy service for emergency invalidation procurement 2014
Operations related to (new) registration of terminal installation application forms 2015
Account transfer systems (development) 2015
Credit card terminal installation application form acceptance center operation (development) 2015
Online application acceptance service 2015
Settlement NW 2015
settlement information DB 2015
Yamato Contact Service Co., Ltd.  
Head Office 2006
Tokyo Call Center 2015
Saitama Call Center 2007
Miyakonojo Intelligent Contact Center 2010
Wakayama Call Center 2012
Tottori Intelligent Contact Center 2013
Tome Call Center 2013
Kanto Mother Center 2014
Kansai Mother Center 2015
Yamato Packing Technology Institute Co., Ltd.  
Headquarters 2009
Yamato Logistics Co., Ltd.  
Indirect Business Solutions Company 2005
Tokyo District Branch 2005
Saitama District Branch 2005
Confidential Document Secure Solutions Division 2016
Tokyo Security Center 2016
Yamato Global Logistics Japan Co., Ltd.: Headquarters 2018
ISO20000 Yamato System Development Co., Ltd. 2006
PCI DSS Yamato System Development Co., Ltd.  
Credit card settlement service 2006
Web billing service 2011
Information security auditing company registered Yamato System Development Co., Ltd. 2004

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