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Greetings

Yamato Holdings Co., Ltd. President Yutaka Nagao

Message from Yutaka Nagao, President

The Yamato Group is celebrating its 100th anniversary in 2019.

After starting the business in Tokyo with four trucks in 1919, we moved on to launch many new services that never existed before, including “Route Freight Service” in 1929 and “TA-Q-BIN” service in 1976.
Currently with 220,000 employees throughout the group and delivering approximately 1.8 billion parcels annually, we believe that the company has grown to be recognized as social infrastructure.
It can be achieved thanks to customers who have always been supporting Yamato Group's services, such as Yamato Transport's TA-Q-BIN. We would like to show our sincere gratitude to our customers.

Now, not only the logistics field, the whole service industry in Japan is facing a challenging business environment and reaching a major turning point.
In addition to the globalization of markets, the competitive environment has been intensified by the evolution of digital technologies such as AI. Furthermore, to cope with the change to diverse lifestyles and the rapid growth of e-commerce, there are numerous actions to be taken from now on.
In order to strengthen the management foundation for our sustainable growth in response to these changes in the environment, the medium-term management plan “KAIKAKU2019 for NEXT 100” was formulated in 2017. Placing “Working style reform” as the center of management, we have been promoting business structural reforms for the group.

This year, 2019, is the final year of the management plan. At the same time, it also marks the start of the next 100 years, which is a very important year to us. Together with the re-examination of our management resources that have been cultivated through providing better services to our customers in the last 100 years, we will further transform our delivery network and develop our non-delivery businesses, as well as to strengthen our ESG (Environment, Social, Governance) initiatives. Through these approaches, we aim to be a corporate group which can continue to provide new values to domestic and overseas customers for the next 100 years.

There is a philosophy in the Yamato Group that has been cherished so far; ” Participatory Management”. Each of us represents the company when facing with our customers, so as to investigate the potential needs to provide better services. No matter how our surrounding environment changes, this concept will remain unchanged in the future. Our 220,000 employees are the most important resources of the Yamato Group. I believe it is my mission to create an environment which every employee can practice this philosophy, and I am prepared to fulfill this.

Without forgetting the aspirations of our predecessors, the Yamato Group aims to be a company that continuously creates new values and contributes to the achievement of an affluent society.

April 2019
Yutaka Nagao
President
Yamato Holdings Co., Ltd.

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